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Twitter Blog









Following and Followers Page Improvements
Tuesday, June 30, 2009

When you click on the Following and Followers links from your Twitter
home page, you'll notice that we've upgraded the design of these pages
and added features. Instead of a basic list, there are now actions you
can perform that provide a better overall experience. For example, you
can turn on SMS, unfollow, mention, block, direct message, and more.
Tip: You can also view the accounts that someone else is following and
follow them yourself.

Posted by @ makeprofilelink("Biz"); at 4:16 PM


Restaurants on Twitter
Monday, June 29, 2009

Boston Globe Staff Photo by Yoon S. ByunThis article from my hometown
newspaper is a great example of something we're increasingly inspired
by at Twitter. Small businesses—in this case
restaurants—using Twitter as a low cost way to connect with
patrons and ultimately improve profits.What can you do with 140
characters or less, the length of each tweet? A lot, restaurants are
discovering - everything from posting daily specials to luring
followers with offers of free appetizers to offering a glimpse of
kitchen life. It’s all good for business.This quote is awesome,
"You don’t need technology to be spreading your message on
Twitter." Well, you do need a bit of technology but not that much,
it's true. With a chalkboard and a mobile phone you can boost
business. Is your favorite restaurant on Twitter?

Posted by @ makeprofilelink("Biz"); at 7:08 AM


Up, Up, and Away
Tuesday, June 16, 2009

Twitter is back and our network capacity is now significantly
increased. The planned maintenance that we moved from last night to
this afternoon was a success and it took half the time we
expected.When we worked with our network provider yesterday to
reschedule this planned maintenance, we did so because events in Iran
were tied directly to the growing significance of Twitter as an
important communication and information network. Although presumed
impossible if not extremely difficult, we decided together to move the
date. It made sense for Twitter and for NTT America to keep services
active during this highly visible global event.It's humbling to think
that our two-year old company could be playing such a globally
meaningful role that state officials find their way toward
highlighting our significance. However, it's important to note that
the State Department does not have access to our decision making
process. Nevertheless, we can both agree that the open exchange of
information is a positive force in the world.

Posted by @ makeprofilelink("Biz"); at 3:21 PM


Down Time Rescheduled
Monday, June 15, 2009

A critical network upgrade must be performed to ensure continued
operation of Twitter. In coordination with Twitter, our network host
had planned this upgrade for tonight. However, our network partners at
NTT America recognize the role Twitter is currently playing as an
important communication tool in Iran. Tonight's planned maintenance
has been rescheduled to tomorrow between 2-3p PST (1:30a in Iran).Our
partners are taking a huge risk not just for Twitter but also the
other services they support worldwide—we commend them for being
flexible in what is essentially an inflexible situation. We chose NTT
America Enterprise Hosting Services early last year specifically
because of their impeccable history of reliability and global
perspective. Today's decision and actions continue to prove why NTT
America is such a powerful partner for Twitter.

Posted by @ makeprofilelink("Biz"); at 4:17 PM


Not Playing Ball
Saturday, June 06, 2009

Impersonation violates Twitter's Terms of Service and we take the
issue seriously. We suspend, delete, or transfer control of accounts
known to be impersonation. When alerted, we took action in this regard
on behalf of St. Louis Cardinals manager Tony La Russa.Reports this
week that Twitter has settled a law suit and officially agreed to pay
legal fees for an impersonation complaint that was taken care of by
our support staff in accordance with our Terms are erroneous. Twitter
has not settled, nor do we plan to settle or pay.With due respect to
the man and his notable work, Mr. La Russa’s lawsuit was an
unnecessary waste of judicial resources bordering on frivolous.
Twitter’s Terms of Service are fair and we believe will be
upheld in a court that will ultimately dismiss Mr. La Russa’s
lawsuit.Verified Accounts Beta (A Sneak Peak)We do recognize an
opportunity to improve Twitter user experience and clear up confusion
beyond simply removing impersonation accounts once alerted. We'll be
experimenting with a beta preview of what we're calling Verified
Accounts this summer.Verified Accounts will feature a special seal.The
experiment will begin with public officials, public agencies, famous
artists, athletes, and other well known individuals at risk of
impersonation. We hope to verify more accounts in the future but due
to the resources required, verification will begin only with a small
set.San Francisco Mayor Gavin Newsom's official site links to his
Twitter account.Please note that this doesn't mean accounts without a
verification seal are fake—the vast majority of Twitter accounts
are not impersonators. Another way to determine authenticity is to
check the official web site of the person for a link back to their
Twitter account.When we do start testing Account Verification, we will
be sure to provide ample methods for feedback. Initially, verification
will not be tested with businesses. However, we do see an opportunity
in that arena so we'll keep you posted when we have something to
share.

Posted by @ makeprofilelink("Biz"); at 11:15 AM





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